April 8, 2025
9:00 AM
Insurance companies protect people from financial hardship during times of loss, whether regarding their family, their health, their home, or their personal belongings. When disaster strikes, insurance companies must provide prompt, thorough service and coordinate with multiple third parties to ensure their customers receive the best care. Having an effective insurance company corporate structure in place makes this process a breeze, and OrgChart is here to help HR professionals build in-depth automated organizational charts in minutes.
Everyone from top-level executives to entry-level administrative workers refers to their company’s organizational chart on a near-daily basis. For an insurance company, this chart holds vital information on each employee’s role and responsibilities, who they communicate with and report to, and how they contribute to the business’s operations. Without it, employees would struggle to provide dependable customer care and would consistently run into roadblocks when coordinating with each customer’s healthcare, home, or car service providers.
While the layout may change from business to business, every company has an organizational chart outlining its entire workforce. The chart should be easily understandable so stakeholders can visually map out lines of authority, reporting relationships, and channels of communication and decision-making. All employees must have access to their company’s chart, as it’s an irreplaceable resource when inter-departmental issues arise.
The organizational structure of an insurance company displays the hierarchy within the business’s workforce. At the top are the board of directors and executive employees, followed by departmental managers and division leads, while their teams sit at the bottom of the chart. Every employee should be represented in the structure, along with a brief description of their role and major responsibilities.
An effective organizational chart places reporting relationships at the forefront, with clear lines depicting which lower-level employees report to which managers and how managers communicate with the company’s executives. At any time, any employee should be able to trace the line of communication between an entry-level colleague up to the CEO, with key decision-makers highlighted along the way. Organizational charts provide clarity when team members are unsure of their next steps, run into obstacles, or require upper management approval.
Primarily, insurance company corporate structures fall into one of two formats: mutual insurance or stock insurance. Each structure has different priorities and operates in a unique way. Often, an insurance company’s chosen structure determines its business strategy and the policy options offered to customers.
Mutual insurance companies are not publicly traded and are effectively owned by their customers, the policyholders. All profit comes from selling new policies and receiving interest from policy loans. This corporate structure is tightly aligned with policyholder needs, as the business must work to their customers’ benefit to maintain funding and prevent an eroding customer base. Customer well-being is the ultimate priority in a mutual insurance company, and all business strategies are developed through this lens.
Stock insurance companies are publicly traded and primarily source funding through stockholders, not policyholders. The business earns profit through issuing more stock, selling new policies, and implementing policy loans. Though many stockholders also purchase policies from the insurance companies they invest in, it’s not a guarantee. The company’s executives must balance policyholder priorities with stockholder needs when building business strategies.
With Orgchart, mapping your insurance company’s hierarchy — whether mutual or stock — takes a few minutes, not hours. Request your free demo today!
Most insurance company corporate structures feature five core departments: underwriting, claims management, sales and marketing, actuarial services, and customer support. Each department works together to execute the business’s operations while providing policyholders with top-tier service.
Underwriters handle the insurance company’s financial risks regarding their policyholders. They execute a risk analysis on a potential customer to evaluate whether or not they will be reliable in paying their monthly premiums. Some underwriters also play a role in setting premium rates and strategizing new products the company can offer.
As the Underwriting Department includes many job functions, a variety of job titles may be grouped in this block of an organizational chart. Roles like insurance underwriting associate, policy consultant, or underwriting technician all play a part in maintaining the company’s financial health.
The Claims Management team focuses on processing insurance claims and examining them for accuracy and viability. They’re responsible for determining whether a policyholder’s claim should be paid or denied based on the company’s policy guidelines. Workers evaluate a customer’s situation, their insurance policy, and any other relevant documents to decide the best course of action.
Within an insurance company corporate structure, this department may also be known as Claims Processing or simply Claims. Often, job roles in this division include claims coordinator, policy processor, or claims adjuster.
The Sales and Marketing teams are responsible for promoting the insurance company’s offerings to the public. Their goal is to secure new customers and encourage existing customers to expand their coverage or take on new policies. They often conduct market research to understand what their customers need and develop relationships with third-party insurance agents and brokers.
This department is very wide-reaching and comes with a wide range of job roles, like sales agent, product marketing manager, and client relations associate. Often, this division is broken up into specialized teams who focus on certain geographical areas or products.
With OrgChart, you can visualize these interconnected teams in a clear, interactive organizational chart that’s suited to your needs. Contact us for your team’s free demo now!
Actuarial Services team members play a major role in protecting the company from future financial risk. They are risk analysis experts and utilize advanced mathematics and statistical models to determine the level of risk associated with a possible business investment. Their goal is to ensure the financial health of the company by evaluating the business’s capital reserves, decreasing the impact of future losses, and using financial forecasting to plan properly.
Some Actuarial Services employees help set pricing models for the company’s offerings and provide guidance on premium rates dependent on a policyholder’s level of risk. This department includes roles like actuarial analyst, associate actuary, or insurance pricing actuary.
The Customer Support team is entirely client-facing and is the main point of contact between policyholders and the company. These employees take care of customer concerns, from answering questions and solving coverage issues to facilitating policy renewals and ensuring payment collection. They’re responsible for managing the company’s image with policyholders, delivering top-tier service, and maintaining positive customer relationships.
Customer Support is often comprised of entry-level employees, but they’re a vital part of the organizational structure of an insurance company. Roles like customer service representative, customer care associate, and policy service specialist fall into this department.
Organizational charts aren’t just another HR formality — they’re powerful tools used by employees at all levels, whether for small tasks like finding a colleague’s contact information or major projects like restructuring a department. Developing an in-depth organizational structure is a key part of running a streamlined, efficient company. There are 9 reasons why every business needs an Org Chart, but the most important are:
Insurance is a complex industry featuring large companies with multiple levels of management and cross-functional operations. A high level of coordination is required between employees to ensure all customers receive the appropriate policies, claims are paid or denied properly, and the company’s finances remain healthy. A well-made insurance company corporate structure helps establish seamless communication between teams and highlights key decision-makers at every level.
Organizational charts make reporting lines across the entire company clear and display the full company hierarchy. When teams need to coordinate with each other regarding customer services or financial management, they can quickly identify the right employees to contact. Should they take on a collaborative project, like for sales and marketing, they’ll know which decision-maker has the final approval.
When a policyholder brings up an issue to a customer care representative, that employee must know the exact colleague or team to contact about the problem. Without an organizational chart, they would likely run into roadblock after roadblock or consistently reach out to the wrong team member and have to be referred elsewhere. A comprehensive organizational structure takes the overwhelm out of managing customer relationships and makes it easy for employees to identify key support across departments.
This provides a smooth, seamless experience for policyholders, which helps uphold the company’s positive image and reputation. Customers can be confident that their insurance provider takes care of them and will solve their issues as promptly as possible.
Insurance companies must ensure their offerings are compliant with state laws and adhere to all regulatory requirements. These regulations exist to protect policyholders and uphold customer confidence in the industry. When it’s time for regulatory bodies to review or certify the business, having a complete organizational chart on hand can greatly speed up the process.
Organizational charts also help avoid delays when bringing new providers into the insurance company’s network. HR professionals will be able to instantly share their company hierarchy with their new partner and should receive the partner company’s organizational chart in return. This gives full transparency to all involved parties and increases stakeholder trust in the relationship.
Improve internal and external communication by instantly visualizing reporting relationships with OrgChart! Schedule a free demo for your company today.
For HR professionals, turning the organizational structure of an insurance company into a well-designed chart and maintaining its accuracy is a massive undertaking. At one point, this meant shuffling through a seemingly endless slide presentation or spreadsheet to manually update your company’s organizational chart. Now, automated software is here to make this a quick and simple process.
HR teams need to update their organizational chart every time the company undergoes a staffing change. However, when an insurance company utilizes manual charts to keep its organizational structure in order, employees can expect to face these major challenges.
No HR professional wants to deal with setbacks at every turn! Implementing an automated organizational chart sidesteps these obstacles and keeps your team operating smoothly, with these additional benefits.
OrgChart is here to support HR professionals and help teams build straightforward, intuitive insurance company corporate structures! With our automated software, you can quickly input employee data and generate a comprehensive organizational chart for your company. Plus, it’s fully customizable, so you can add color-coded elements or create specialized charts for each department.
First, you’ll connect your HR data source to the software. OrgChart has over 50 software integrations to make this process as simple as possible and can aggregate data from multiple sources if your company utilizes more than one platform.
OrgChart interprets your data into dynamic field mapping, which can be loaded automatically or manually adjusted to accommodate unique structures. When new hires join the company or existing employees receive a promotion, you can simply refresh the chart, and OrgChart’s integrations will pull the information directly from your HR platform. You can even set your chart to refresh automatically, ensuring you never miss a staffing change.
With OrgChart, you can bring your insurance company’s corporate structure to life. Book a demo and start building your ultimate organizational chart!
A well-developed organizational structure is a key part of helping an insurance company run smoothly and efficiently. Organizational charts support employees when issues arise and are vital in clarifying team roles, responsibilities, and decision-making authority.
Implementing an organizational chart sets the company up for success in all areas. It helps teams coordinate on customer care matters and execute solutions efficiently. Financial-based departments, like actuarial services and underwriting, can easily collaborate on product offerings and premium rates to ensure the company remains financially sound.
Automated organizational charts save time and ensure employees have access to an accurate, up-to-date company structure at all times. With that in their back pocket, they can work confidently and know they have a tool to lean on when they have questions.
Ready to take the guesswork out of your organizational structure? Try OrgChart today and discover how our automated software can help your company reach its biggest goals!
