Jennifer Taylor is the Director of Client Success with sixteen years of experience in sales and client success. For the past eleven years, Jennifer has been a pivotal part of OrgChart, where she has consistently demonstrated her expertise in building and maintaining strong client relationships.
Retention Rate: What It Means, How to Calculate It, and Why Structure Explains Who Stays
Retention rate shows how many employees stayed, but not why. This guide breaks down the formula, current benchmarks by industry and size, and how structure explains it.